Club Coop Inc. (“Club Coop,” “we,” “us,” or “our”) operates the Club Coop website, mobile applications, and related products and services that help users search for grocery and household-item prices, compare offers, save preferences, and receive shopping-related recommendations (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you access or use the Services, communicate with us, or interact with our advertisements, emails, or content.
By using the Services, you agree to the practices described in this Privacy Policy and our Terms of Service. If you do not agree, please do not use the Services.
1. Information We Collect
We may collect the following categories of personal information:
A. Identifiers and account information
name
email address
phone number, if provided
account username or login credentials
account authentication and verification information
customer support ticket information
B. Profile, preference, and shopping information
favorite stores
saved items, lists, and preferences
product searches and browsing activity within the Services
deal and recommendation preferences
responses to surveys, forms, or promotions
C. AI and support interaction data
prompts, messages, and inputs submitted to Club Coop’s AI-powered or automated features
customer-support correspondence and attachments
notes or records generated to respond to your request or improve service quality
D. Device, network, and usage data
IP address
browser type and version
operating system
device identifiers
mobile-device advertising identifiers, where permitted
app version and crash logs
session activity, pages viewed, features used, links clicked, referral URLs, and time stamps
E. Location data
approximate location derived from IP address or device settings
precise geolocation, if you choose to enable it in your device or app settings
F. Billing and transaction information
subscription or premium-plan status, if applicable
billing address and payment-related metadata maintained by our payment processor
limited payment records needed for reconciliation, fraud prevention, customer support, and legal compliance
Club Coop does not store full payment card numbers, CVV codes, or full bank-account credentials unless expressly stated at collection and permitted by applicable law.
G. Advertising and analytics data
cookie IDs and similar identifiers
measurement and campaign-attribution information
interactions with advertisements, marketing emails, and promotional messages
inferences about likely interests based on interactions with the Services
H. Sensitive and health-adjacent information
Depending on how you use the Services, certain data may be considered sensitive personal information or consumer health data under applicable law, including:
precise geolocation
account log-in credentials
certain payment-related information
searches, saved items, or shopping patterns that could reveal or imply physical or mental health conditions, reproductive or sexual health interests, treatment interests, or similar health-related inferences
We do not use sensitive personal information for purposes prohibited by applicable law. Where required by law, we will obtain consent or provide an appropriate right to limit, opt out, or withdraw consent.
2. Sources of Information
We collect personal information from the following sources:
directly from you when you create an account, submit forms, save preferences, communicate with us, or otherwise use the Services
automatically from your browser, device, or app when you access the Services
from analytics, advertising, fraud-prevention, and measurement vendors
from payment processors, customer-support tools, communications providers, and authentication vendors
from publicly available or licensed retail, product, offer, and price data sources
from your interactions with our emails, notifications, advertisements, or promotions
from other third parties when you direct or authorize them to share information with us
3. How We Use Information
We may use personal information for the following purposes:
to provide, operate, maintain, secure, and improve the Services
to create and manage accounts
to personalize search results, store recommendations, deals, and other shopping-related content
to support AI-powered search, chat, recommendation, or automation features
to communicate with you about your account, service updates, security notices, and support requests
to send marketing communications, promotions, newsletters, and offers, subject to your choices and applicable law
to analyze use of the Services, debug errors, prevent fraud, and protect against abuse or unlawful activity
to measure ad performance, attribution, and engagement
to comply with legal obligations, enforce our agreements, and protect our rights, property, safety, users, and partners
to create aggregated, anonymized, or de-identified datasets for analytics, research, operations, and commercial reporting
We may combine information collected from different sources for the purposes above, subject to applicable law.
4. Cookies, Pixels, and Similar Technologies
We and our service providers may use cookies, SDKs, pixels, tags, local storage, device IDs, and similar technologies to:
keep you logged in
remember your preferences
understand how the Services are used
measure campaign performance and attribution
detect fraud, bots, or abuse
personalize content or offers
support advertising, analytics, and remarketing activities
You can manage certain cookies and similar technologies through your browser or device settings. Some choices may affect the availability or functionality of parts of the Services.
If Club Coop offers an in-app privacy-controls center, you may also use those settings to manage analytics, advertising, and location preferences.
5. Advertising, Analytics, and Sale/Sharing Disclosures
Club Coop does not currently sell personal information for monetary consideration.
However, we may disclose identifiers, device identifiers, online activity, approximate location, cookie data, advertising identifiers, and related inferences to analytics providers, advertising partners, and measurement vendors for purposes such as campaign attribution, audience building, analytics, and cross-context behavioral advertising. Under certain privacy laws, some of these disclosures may be treated as a “sale,” “sharing,” or processing for targeted advertising.
We may also use hashed identifiers, such as hashed email addresses, where permitted, to measure or improve advertising and marketing performance.
We do not knowingly sell or share the personal information of consumers under the age of 16.
If we materially expand our monetization, advertising, or third-party data-disclosure practices, we will update this Privacy Policy and provide any notice, opt-out right, consent, or authorization required by law before doing so.
6. How We Disclose Information
We may disclose personal information to the following categories of recipients:
A. Service providers and processors
Including vendors that help us with hosting, infrastructure, analytics, security, authentication, customer support, payment processing, communications, AI/ML tooling, and business operations.
B. Advertising, analytics, and measurement partners
Including vendors that help us understand usage, measure campaigns, personalize content or advertising, attribute conversions, or build audiences, subject to your choices and applicable law.
C. Business and commercial partners
Including partners involved in promotions, offers, sweepstakes, co-branded programs, or sponsored placements, subject to the terms of the applicable program and your privacy choices.
D. Corporate transaction participants
If Club Coop is involved in a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed as part of that process and transferred as part of the transaction, subject to applicable law.
E. Legal and safety disclosures
We may disclose personal information when we believe in good faith that doing so is necessary to:
comply with law, regulation, legal process, or enforceable governmental request
investigate, prevent, or address fraud, security, or technical issues
enforce our agreements and policies
protect the rights, property, or safety of Club Coop, our users, our partners, or others
F. De-identified and aggregated disclosures
We may disclose aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you, subject to applicable law and appropriate safeguards.
7. AI and Automated Features
Club Coop may use artificial intelligence, machine learning, and automated systems to power search, recommendations, personalization, customer support, safety tools, and other product features.
When you use AI-powered features, your prompts, inputs, and related metadata may be processed by Club Coop and by third-party service providers acting on our behalf.
AI-generated outputs may be inaccurate, incomplete, or unavailable at times. You should not rely on AI outputs as the sole basis for purchase, safety, legal, medical, financial, or other high-impact decisions.
Where required by law, we will provide additional disclosures or choices regarding automated processing.
8. Your Privacy Choices and Rights
A. Account and profile controls
You may update certain account details, saved preferences, lists, and settings through your account or by contacting us.
B. Marketing communications
You may opt out of promotional emails by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing messages, we may still send service-related or transactional messages.
C. Location permissions
You may control precise-location permissions through your device settings and, where available, within the Club Coop app.
D. Cookies and advertising controls
You may manage cookies through your browser settings. You may also use available device or browser controls to limit certain tracking or advertising-related processing.
Where required by applicable law, Club Coop will process valid browser-based or device-based opt-out preference signals, such as Global Privacy Control, as requests to opt out of sale/sharing and targeted advertising for the browser or device transmitting the signal.
E. U.S. state privacy rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
know or access the personal information we have collected about you
obtain information about categories of sources, purposes of processing, and categories of recipients
correct inaccurate personal information
delete personal information
obtain a portable copy of certain personal information
opt out of the sale or sharing of personal information
opt out of targeted advertising or certain profiling activities
limit the use or disclosure of sensitive personal information, where applicable
appeal our decision on a privacy-rights request
use an authorized agent to submit certain requests on your behalf, where permitted by law
To submit a privacy request, contact us at hello@joinclubcoop.com. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising your privacy rights.
If we deny your request in whole or in part, you may appeal by replying to our response or by emailing hello@joinclubcoop.com with the subject line “Privacy Rights Appeal.”
F. California-specific disclosures
For California residents, Club Coop’s disclosures of personal information to advertising and analytics partners may constitute “sale” or “sharing” under California law, depending on the facts. California residents may request to opt out of those disclosures, request correction or deletion, request access to categories and specific pieces of personal information, and, where applicable, request to limit use and disclosure of sensitive personal information.
Club Coop will not knowingly sell or share the personal information of consumers under age 16 without any consent required by law.
G. Washington consumer health data disclosures
This section applies only to the extent Club Coop processes “consumer health data” subject to Washington law.
If product searches, saved items, browsing behavior, or location data reveal or imply health status, treatment interests, reproductive or sexual health interests, or similar information, Club Coop may process that information only as permitted by law and this Privacy Policy.
The categories of consumer health data we may collect include:
health-related searches, saved items, or shopping inferences
precise location that may indicate visits to health-related stores or providers, if enabled
support or user-submitted information that expressly references health-related products or interests
Sources of such data may include your direct use of the Services, your device settings, customer-support interactions, and other information you choose to provide.
We may disclose consumer health data to processors acting on our behalf only to provide and support the Services, for legal compliance, or as otherwise permitted by law.
We do not sell consumer health data without first obtaining any separate authorization required by Washington law.
If you are entitled to rights under Washington law, you may request access to, deletion of, or withdrawal of consent regarding consumer health data by contacting us using the request methods listed above.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.
In general, we retain categories of personal information according to the following baseline schedule, unless a longer period is required or permitted by law:
account and profile information: while your account is active and generally up to 3 years after your last interaction with the Services
saved lists, store preferences, and shopping preferences: while your account is active and generally up to 24 months after your last interaction
customer support records and AI/chat interactions: generally up to 24 months after resolution or last interaction
precise geolocation data: generally no longer than 12 months unless a shorter period is operationally feasible or a longer period is required for a lawful purpose you have requested
analytics and advertising identifiers: generally up to 13 months from collection or last refresh, subject to your choices and applicable law
billing, tax, and transaction records: generally up to 7 years where required for accounting, tax, legal, or audit purposes
privacy-rights request records and suppression lists: for as long as needed to honor your request and demonstrate compliance
We may de-identify information and retain it in de-identified form for research, analytics, service improvement, and reporting.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly of any unauthorized use of your account.
11. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so that we can take appropriate steps.
12. International Transfers
Club Coop is based in the United States and may process or store personal information in the United States or other jurisdictions where we or our service providers operate. Those jurisdictions may have data-protection laws that differ from those in your country of residence.
If you use the Services from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States and other jurisdictions as described in this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by posting the updated policy, updating the “Last Updated” date, and, where required, providing additional notice through the Services, by email, or by another appropriate method.
14. Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, please contact us at:
Club Coop
PO Box 4436, Evansville, IN 47708
Email: hello@joinclubcoop.com
Support: hello@joinclubcoop.com